Lunatogel Privacy Policy – How We Protect Your Information
Your privacy is our priority. This page clearly explains what information lunatogel collects, how it is used, and your rights as a platform user in Malaysia.
Information We Collect from You
When you register and use the lunatogel platform, we collect certain categories of information to ensure our services run smoothly and securely. Here are the types of information we collect:
Your full name, email address, phone number, and date of birth provided during registration. This information is used to verify your identity and enable access to the platform.
Financial transaction details in Malaysian Ringgit (RM), such as deposits and withdrawals. We do not store full card numbers — all payments are handled through secure, certified payment processors.
Device type, operating system, web browser, IP address, and other technical information sent automatically when you access the platform. This data is used to diagnose technical issues and improve platform performance.
Activity records such as games played, bets placed, pages visited, and session duration. This data helps us understand usage patterns and improve the user experience.
How We Use Your Information
Lunatogel uses collected information solely for legitimate and transparent purposes. The following are the primary ways your data is used:
- Account Management: Enables login, identity verification, and user account management.
- Transaction Processing: Processing deposits, withdrawals, and transaction history in MYR accurately and securely.
- Service Improvement: Analyses usage data to improve the interface, platform performance, and content offered.
- Communications: Sends important account-related notifications, relevant promotions, and policy updates.
- Security: Detects and prevents fraudulent activity, unauthorised access, or misuse of the platform.
- Legal Compliance: Meets applicable legal and regulatory requirements in Malaysia when required.
How We Use Cookies and Tracking
The lunatogel platform uses cookies – small text files stored on your device – to enhance your browsing experience. Cookies allow the system to remember your preferences, maintain your login session, and understand how you use the platform.
Several types of cookies are used:
Required for core platform functions such as login and session security. Cannot be disabled.
Collects data on how users interact with the platform to support ongoing improvements.
Saves personal settings such as language and display preferences for a smoother experience next time.
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality.
How Your Data is Stored and Kept Secure
Lunatogel takes the protection of your personal data seriously. All information is stored on secure servers with industry-standard SSL encryption. Access to user data is restricted to staff who genuinely need it for operational purposes only.
Your account information is retained for as long as your account remains active. If your account is closed, data will be held for the period required under Malaysian law before being securely deleted from our systems.
While we take every reasonable measure to protect your data, no method of transmission over the internet can be guaranteed 100% secure. We encourage users to use strong passwords and never share their login credentials.
Sharing Information with Third Parties
Lunatogel does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, there are limited circumstances in which information sharing may occur:
- Payment Processors: Transaction information is shared with licensed payment service providers to securely process deposits and withdrawals in MYR.
- Legal Requirements: If directed by a court order or a lawful authority in Malaysia, we may be required to disclose the relevant information.
- Technical Service Providers: Infrastructure and hosting service providers that help us operate the platform, bound by strict confidentiality agreements.
In all of the above cases, we ensure that any party receiving your data is bound by security and confidentiality obligations that meet or exceed our own standards.
Your Rights as a User — Access, Correction and Deletion
You have the right to request a copy of the personal information we hold about you. Contact our support team to initiate this request.
If the information we hold about you is inaccurate or out of date, you have the right to request a correction through your account settings or by contacting customer support.
You may request the deletion of your account and personal data, subject to any legal retention requirements applicable in Malaysia.
To exercise any of the rights above, please contact the lunatogel support team by email at [email protected]. We will process your request within a reasonable timeframe.
Privacy Policy Updates and How to Contact Us
Lunatogel reserves the right to update or amend this privacy policy from time to time to reflect changes in our operations, technology, or legal requirements. Any significant changes will be communicated to users via in-platform notifications or their registered email.
We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the platform following any policy update constitutes your acceptance of the revised terms.
If you have any questions, concerns, or complaints regarding this privacy policy, please reach out to our team:
Support Email: [email protected]
We aim to respond to all enquiries within 48 business hours.